Have you ever held back from telling people what you really think because you’re worried about how they will take it? When you think about how to make improvements in your business consider how you are leveraging the power of choice, because it’s the most powerful thing we have at our disposal.
Every time I give someone on my team feedback, they get to choose how they will take it and then how they will respond to it. It could be a compliment, a critique, or a complaint and the best way to be sure that it’s handled well is to talk about it before it happens.
Before I work with any client we get some critical rules of our game in place. One of the rules is to own our results, another is to share our truth even if it hurts, and a third is to take personal responsibility for making improvements. We discuss what those words mean to us and get on the same page with why it’s so important to fulfilling our purpose.
I’ve been working with a senior salesperson in a company I coach, and it became obvious that she wasn’t writing her emails well. They were too self-involved, with lots of “fluff” which made them confusing and time consuming to read. Because we had these rules in place I was able to be very direct in pointing this out and working with her on writing succinct emails the were easy to understand and respond to in a short period of time.
This allowed her to get more done in less time with less energy. Her productivity and sales went up and her boss was thrilled that he didn’t have to read those long painful emails any longer.
What would you like to get off your chest?
Clint Best is a business coach and the founder of Kaizen Business Coaching in Kelowna, BC. Clint has been guiding forward thinking business owners through change and growth since 2002.