People tell me I have “mad computer skills”. I’m self-taught in most of what I do on a computer – aside from that typing class I took in grade 9 (Thank you Mrs. Jewel wherever you are). The best thing I ever learned to do with a computer was how to use Microsoft’s Excel program. It’s empowered me in countless ways.
A program is impossible to learn without something to apply it to, and as luck would have it I stumbled across a wonderful little booklet with a step by step lesson on how to create a cool looking budget using Excel, and that is where I learned all the skills I needed to do most of what I do today with it. I use it for all sorts of things – because I understand how the program works. It’s become such a useful tool – I don’t understand how others live without it.
Once you understand how something works you are in a better position to make it do what you want it to do. Here is a list of some critical areas to understand as they relate to your business:
- Financial reporting systems
- Time management systems
- Service standards
- Goal setting
- Marketing rules
- The process and psychology of selling
- Creating leverage
- Systemizing core processes
- Team building
There are fundamentals in each of these areas that never change, and understanding them is like understanding how the Excel program works. If you don’t understand some of them – they probably aren’t working for you right now.