What’s the Secret?: To Providing a World-Class Customer Experience
by John R. Dijulius III
The secret is to create a memorable customer experience – one that they will take back with them and share the stories with others. In John DiJulius’s book he creates the formula and gives the step-by-step answers for creating memorable experiences that lead to more loyalty and more profit.”
What’s the Secret? gives you an inside look at the world-class customer service strategies at today’s some of today’s best companies. You’ll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, this book will show you how your company can emulate the world’s best customer service providers.