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How To Give People Around You Confidence

March 10, 2015 / Clint Best / Success Strategies
0

PhoneOne of the biggest mistakes I see made in businesses occurs when we lean away from the very things that give other people around us confidence. And it’s usually always driven by a need to have all the answers.

Here’s a little out take from a recent coaching session in which I was working with the owner and his two sons who both worked in the business. A few months earlier we had noticed that the younger son had some technical skills that would be very useful in the office. So we moved him out of the field and into a position where he could play to his gifts and add the most value to the business.

It had been a smooth transition thus far, and today as he joined our meeting he wrestled with a phone problem he hadn’t yet solved. The surprising reality was that as we sat there the company’s phones were not working! He had managed to put a band aid on them for the short term, but a complete solution had not yet been reached. His Father winced and growled, noticeably irritated by the way his son was handling things, emotions that can often be misinterpreted by the members of a family business.

Many technically proficient people place a high value on safety which shows up in perfectionist behavior. We soon determined that the son was innocently withholding important information on the status of this project because he had not yet figured out the root problem. Instead of demonstrating trust by articulating as best he could where things stood, so his father could make decisions on his end, and assist in the problem solving – he withdrew, angered by the mere thought of it!

Once the owner saw that the very thing that had made his youngest good at what he was doing had also got in the way of giving him and the rest of the office the confidence they needed to know the solution was imminent, his perspective shifted and his anger turned to support.

Once the son saw how his inward communication style, not the problem with the phones, was creating the upset, his angst disappeared and he quickly went on to solve the problem, with a great new lesson under his belt.

If you’ve seen this mistake happening where you work, I’d love to know…

 

Clint Best is a business coach and the founder of Kaizen Business Coaching in Kelowna, BC. Clint has been guiding forward thinking business owners through change and growth since 2002.

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Client’s Results


“After years in business I was still unsatisfied with our companies overall profitability. I needed to make some changes and find a way to maximize sales and have the business run smoothly.It is virtually impossible to describe how satisfied I am in the service Kaizen has provided. All of our business procedures continue to improve daily and profitability has increased such that the business coaching services have paid for themselves many times over. There seems to be no end to the knowledge we are gaining and I am looking forward to continuing with Kaizen for the foreseeable future.”

Mike Ohman – Beyond Audio,
beyondaudio.com/

“When I first started looking for a business coach I was being run ragged by the new company I was building. Every day there seemed to be a hundred things to do, all of them urgent and most of them keeping me away from the work that really needed to be done. There seemed to be so little information available to make the really important decisions that at times I felt paralyzed. I was at my wits end. After openly discussing my situation with Clint, he seemed to instinctively know how to breakdown the problems into bite-sized pieces. He offered a fresh perspective and constantly challenged my thinking. Today, I am well on my way to the goals I wanted to achieve, my business has grown by 300% and is on a trajectory to double again by the end of this year. I am also far more relaxed today. Make no mistake, Clint did not do the work to make this happen. I did. What he did, as any great coach does, was to help me develop into the person that could accomplish these things.”

Ron van Steenoven, P. Eng. – Ron van Steenoven & Associates Ltd.,
www.rvsa.ca/

“Over the past 12 months of coaching – our sales have increased 25%, and our profits are up a staggering 40%. This takes into account increasing the size of our team, which has allowed me to regain my life at home. I see my family more than I have in years. I’m enjoying life again. We’ve also moved into new offices, which makes it a lot more enjoyable to come to work. Your coaching really works.”

Greg Bauer – Navigator Multimedia,
www.navigatormm.com/

“Since working with Clint Best I have seen growth I have never seen before. After only 5 months we have a 20%+ increase in sales with a higher gross and net profit.”

Richard Pierson – JC Bradley Jewelers,
jcbradleyjewellers.com/

"I began working with Clint and his company; Kaizen Business Development about a year ago. At the time, I had some ambitious growth goals, but lacked clarity on how to get there. As I was finishing a book by Zig Ziglar, he recommended hiring a coach – so I asked around and was referred to Clint. I now have a clear path as to where I am taking my company. I am developing my own leadership, and coaching skills. We have brainstormed on important innovations to our business plan and navigated through some big unforeseen obstacles. Clint has helped me create the right environment to attract the right people onto my team. I believe Kaizen has been a very sound investment for us."

Dennis MacLeod – Agent Principle – The Co-operators, Solve Insurance Services Inc,
https://www.cooperators.ca/en/solve-insurance

“I cannot say enough good things about working with Clint. Whether working with him individually, as part of our management team or during our company alignment days, Clint is can always be relied on for insightful and helpful observations and suggestions. I freely admit that I was skeptical of the whole ‘business coaching’ idea at first and figured there were more than enough books and CD’s available for me to develop any plans or strategies I might need. I could not have been more wrong. Clint’s highly effective programs are delivered with structure and impact, and equip individuals and companies with solid techniques and skills that can be applied immediately to increase personal and organizational effectiveness. Our turnover has improved, our profit increased and our company expanded; thanks in no small part to the knowledge gained through working with Clint. I have been personally and professionally inspired by working with Clint. Every session reveals more essential skills and techniques that have an immediate impact on short term strategies, long term goals and the company bottom line. I look forward to continuing our working relationship.”

Barrie Morse – Power Concepts,
https://www.powerconcepts.ca/

“I had thought about coaching for about a year previous to when we started working with Kaizen; however, I wasn’t really sure what I could gain from it until I got to the point where I felt like I had run into a wall and didn’t know what to do next.Immediately with the help of Clint I was able to document where I was at and where I wanted to be and put together a plan of how I was going to get there. Finally we started moving forward. With the help of Kaizen, I came to the realization that I was not alone, but in fact every business that has ever existed has probably dealt with the same problems I had. I would recommend coaching to any small business that wants to succeed long term.”

Rob Ducharme – Ducharme Landscapes,
www.ducharmelandscapes.com/

“We’ve been working with Clint for 3 months and we’ve already achieved our initial goal of expanding our capacity by 30%. We’ve filled it with more profitable work as well. I have to admit, when Clint asked me to trust in the process I was willing but a little skeptical. Not anymore. Clint has helped me free up a good chunk of my time and we’ve begun looking for a replacement for all my technical work so I can concentrate on higher level activities. The team is communicating, and sharing ideas like we never have before. We’re very excited about the coming year.”

Tom Gilbert – TGC Consulting,
www.tgcconsulting.com/

“Before we took the ‘leap of faith,’ we thought we might not be able to afford coaching. Kaizen paid for themselves in the first couple of months and have helped us nearly triple our sales and profits.”

Brenda and Crystal Woods – Bliss Bridal,
blissbridal.ca/

“Thank you again for all your work with Wade and I. I think you have an excellent grasp on how to run a business and how to push our company and our management to a new level.”

Wade Webb and Francis Braam – Royal LePage Kelowna,
royallepagekelowna.com/

“We are very happy with the results of our business coaching experience.We were introduced to many valuable tools to take our business to the next level. Immediate results were seen by working on a few subjects such as goal setting, systematization and communication skills. We continue to work with these tools to achieve our personal and business goals. We would recommend this program to anyone who wants to own or be part of a healthy and successful business.”

Valerie Thompson – Kimco Controls,
www.kimcocontrols.ca/

“I have had the privilege of working with Clint for approximately 15 months. I approached Clint for assistance in ‘fixing’ my business as he was highly recommended by a colleague. I knew immediately that I would be able to work well with Clint as he was very approachable and, I sensed, trustworthy.
Prior to working with Clint, our business was in need of a complete make-over. We were able to accomplish many things, such as:
• Implementing policies and procedures
• Organizational charts for staff
• Job descriptions for key positions
• Systematizing sales procedures
• Goal setting
• Price setting
• Budgets and Forecasts
and much, much more. Clint also worked with staff members and created a strong team environment. We all looked forward to our sessions with Clint and after each session we felt renewed energy and optimism.
I would highly recommend Clint to any business owner/manager in need of some professional guidance.”

Cassandra Tompkins – The Women’s Place Fitness Group,
www.twpfitness.com/

"I am thankful for the opportunity to have worked with Clint and KBD Kelowna. Reviewing my notes from this past year, it is very satisfying to look back at the progress that has clearly taken place in so many areas of our business. Throughout the coaching process there were continual discoveries of areas that needed refinement and improvement. The systems, methods, thought processes, disciplines and reshaped priorities that I’ve been able to discover through the coaching are unmistakably woven into our companies, and I am confident our improved foundation will lead to increasing successes in the years ahead."

Michael Saufferer – Kelowna Inn & Suites,
www.kelownainnandsuites.com/

Connect with Clint:

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Office Address:
212-1889 Springfield Road
Kelowna, BC V1Y 5V5